fx studios privacy policy

 This Privacy Policy outlines our commitment to protecting the privacy of personal information that we collect or that is provided to us, both online and offline, including through our website at https://www.pilatesfx.ca.

We may collect the following types of personal information:

• Personal details: Name, contact information (email, mailing address, phone number), age, and/or date of birth.
   
• Payment information: Credit card details for transactions.
   
• Demographic data: Postcode and other demographic information.
   
• Customer feedback: Information provided via surveys, feedback forms, or customer service interactions.
   
• Usage data: Browser session, geo-location data, device and network information, page views, sessions, search queries, and browsing behavior.
   
• Site usage: Information about your access and use of our website, including cookies, browser type, operating system, and domain name of your ISP.
   
• Additional information: Any other personal information that you provide to us through our website, social media platforms, or associated apps.
   

We may collect personal information directly from you or from third-party sources.

We may collect, hold, use, and disclose your personal information for the following purposes:

• To allow access to our website and services: Enabling you to use our website, apps, and associated social media platforms.
   
• Communication: To contact you, send newsletters, or respond to inquiries.
   
• Internal purposes: For administrative, operational, and business purposes, including data analysis and reporting.
   
• Marketing and promotions: To send promotional material and information about our services, events, and third-party offers.
   
• Legal compliance and dispute resolution: To fulfill legal obligations, resolve disputes, and enforce our policies.
   
• Employment applications: If applicable, to consider your job application.
   

We may disclose your personal information to:

• Third-party service providers (IT, data storage, web hosting, payment processors, etc.) for the purpose of providing their services.
   
• Employees, contractors, and related entities who need the information for operational purposes.
   
• Business partners, sponsors, or competition promoters involved in any event or promotion we run.
   
• Legal entities in case of legal requirements, such as courts, regulatory authorities, or enforcement bodies.
   
• Third parties outside Australia who help us process data or provide services (e.g., Google Analytics or similar services).
   

By providing your personal information, you consent to the disclosure of your data to parties that may reside outside Australia, where privacy laws may differ from those in your jurisdiction.

You have the following rights regarding your personal information:

• Consent: By submitting your personal information, you consent to our collection, use, and disclosure as outlined in this policy. You may withdraw consent at any time, but this may affect your ability to use our services.
   
• Access: You may request access to the personal information we hold about you, subject to applicable laws. A fee may apply for processing such requests.
   
• Correction: If any information we hold about you is inaccurate, you can request corrections by contacting us.
   
• Unsubscribe: You may opt out of marketing communications at any time by contacting us directly or using the unsubscribe options provided in communications.
   
• Complaints: If you believe your privacy rights have been violated, you may contact us to lodge a complaint. We will investigate and respond promptly.
   

We take reasonable steps to ensure the security of your personal information, implementing physical, electronic, and managerial procedures to protect against unauthorized access, loss, or disclosure. However, no data transmission over the internet can be guaranteed as 100% secure, and any information you provide is at your own risk.

We may use cookies and similar technologies (like web beacons) on our site to track user activity, preferences, and behavior. Cookies are text files stored on your device that help improve user experience and track activity. Third-party advertisers, like Google or Facebook, may also use cookies for retargeting campaigns. You can control cookie settings through your browser or opt-out of certain tracking technologies.

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any personal information.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and we recommend checking this page periodically for updates.

For any questions or concerns about this Privacy Policy, or to request access to or correction of your personal information, please contact us at:

TEXT: 7802222977

Visit: https://www.pilatesfx.ca

Cancellation Policy

• Late Cancellation & No Show Fees: If you cancel within 5 hours of the scheduled class or fail to attend without notifying us, a $15 fee will be charged to your account.
   
• Class Size and Reservation: Due to limited class spaces, we recommend booking online to secure your spot. Bookings are available 7 days in advance.
   

Membership Periods

• Payment Cycle: Membership payments are processed MONTHLY from the date you join. Each payment covers classes from that date for the next 14 days.
   
• Pause Your Membership: You may pause your membership for a minimum of 2 weeks and a maximum of 12 weeks within a 12-month period. To pause your membership, simply TEXT us at 7802222977 with at least 14 days' notice from your next scheduled direct debit payment.
   
• Cancel Your Membership: After the initial 12-week minimum term, you can cancel your membership by TEXTING 7802222977 with at least 14 days' notice before your next scheduled direct debit payment. You will receive a confirmation email once your cancellation is processed.
  Note: Memberships are paid in advance, and no refunds will be issued once the payment has been made if adequate notice is not provided.
   

Intro Offers and Launch Offers

• Eligibility: Introductory offers are only available to new clients who have not yet attended a class at Pilates FX. These offers are valid for a specified number of days from your first class and allow access to regularly scheduled classes (excluding special events, guest teachers, and retreats).
   
• Refunds and Extensions: No refunds, transfers, suspensions, or extensions are offered on unused classes from intro offers.
   

Booking and Cancellation Policy

• Booking: Class bookings are highly recommended and open 14 days in advance. You can book through our website or mobile app to reserve your place.
   
• Cancellation: We have a 5-hour cancellation policy for all classes. If you cancel less than 5 hours before your scheduled class or fail to show up, you will be charged a $15 late cancellation/no-show fee.
   
• Class Availability: As class sizes are limited, please ensure you cancel or reschedule in advance if you are unable to attend to avoid incurring a fee.
   

Returns & Refunds

• Non-refundable Payments: All purchases, including membership payments and class passes, are non-refundable, non-exchangeable, and non-transferable. We do not offer refunds for unused memberships or passes.
   
• Refunds for Classes: Pilates FX does not provide refunds or credits for classes that are missed, canceled, or changed for any reason.
   

General Terms

• Class Changes: Pilates FX reserves the right to cancel or change teachers, events, classes, workshops, and teacher training without prior notice.
   
• Late Entry: Please arrive at least 10 minutes before your class. Late entry is not permitted for safety reasons.
   
• Class Full: If a class is full, the instructor may refuse entry.
   
• Personal Belongings: Pilates FX is not responsible for the safekeeping of personal belongings. Please leave valuables at home or with a responsible party.
   
• No Sharing: Memberships, class packs, and passes are non-transferable and may not be shared with others.
   

Payment for Group Classes

• Payment Method: All group class memberships are paid via DEBIT direct debit. DEBIT payments incur a 2.4% transaction fee for Visa and Mastercard payments.
   

Waiver of Liability

• By attending classes at Pilates FX, you acknowledge that our classes may be physically strenuous. You voluntarily participate with full knowledge of the risks, including the risk of personal injury, property damage, or death.
   
• You agree not to sue Pilates FX, its directors, employees, contractors, or members for any personal injury, property loss, or wrongful death, whether caused by negligence or otherwise.
   

By signing up for or attending classes at Pilates FX, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

For any questions, please contact us at 7802222977

• Many studios require a minimum commitment period (e.g., 12 weeks or 3 months) before a cancellation can be processed. This ensures that the studio covers the initial administrative costs of signing you up.
   

• Typically, you will need to give 14 to 30 days' notice (depending on the studio) before canceling your membership. This allows the studio time to process the cancellation and stop further payments.
   

• No refunds for payments already made are generally offered. However, some studios may offer a pro-rated refund or a credit towards future services if you cancel before the end of the year or before the minimum commitment period is over. This depends on their individual policy.
   

• Some studios impose a cancellation fee for memberships that are canceled before the completion of the full year. This fee helps cover any administrative costs related to the cancellation.
   

• Some studios may require a valid reason for the cancellation, particularly if it's within the initial commitment period. Common reasons could include moving out of town, injury, or a change in financial circumstances.
   

• If you are unable to attend classes for a period of time, many studios will allow you to pause or freeze your membership for a set period (e.g., 1–3 months). This option helps you avoid having to cancel entirely, especially if you anticipate being away for a while.
   

• Some studios have automatic renewal clauses in their membership contracts. If you do not cancel before the membership renewal date, your membership may automatically renew for another year. In this case, it's important to give notice of your intent to cancel before the renewal date.
   

• Annual memberships are generally non-transferable, meaning they cannot be passed on to another person or extended to a different service. However, a few studios may make exceptions or offer options like transferring to a different membership type.
   

Cancellation of Yearly Membership

• After the initial 12-month commitment, you may cancel your membership by giving 30 days' written notice.
   
• If you cancel before the end of your 12-month commitment, an early cancellation fee of $65 (or another set amount) will apply.
   
• No refunds will be issued for unused months, and payments already made cannot be refunded.
   
• Memberships will automatically renew after 12 months unless you provide written notice of cancellation at least 30 days before your renewal date.
   
• If you are unable to attend due to injury or relocation, we may offer a pause or pro-rated refund in certain circumstances, subject to approval.
   

Always check the specific terms and conditions for your studio, as each may vary slightly.